Refund policy

At NAMAÉ, each piece is thoughtfully crafted and carefully inspected before it reaches you.

If you wish to request an exchange, we accept exchange requests within 7 days of delivery, provided the piece remains:

  • Unworn

  • Unused

  • In its original condition

  • In its original packaging

Due to the intimate nature of our jewellery, we do not offer refunds. Approved returns are eligible for exchange or store credit only.

To initiate an exchange request, please contact us at hello.namaelunar@gmail.com with your order number and reason for exchange within 7 days of receiving your order.

Items sent back without prior approval will not be accepted.


Non-Returnable Items

For hygiene and quality assurance reasons, the following items are not eligible for return or exchange:

  • Custom or made-to-order pieces

  • Items purchased on sale

  • Pieces showing signs of wear, damage, or alteration

 

Damaged or Incorrect Items

In the unlikely event that your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

To be eligible for review, we require a clear, uninterrupted unboxing video recorded from the moment the sealed parcel is opened until the product is fully revealed. The video must clearly show:

  • The sealed outer packaging

  • The process of opening the parcel

  • The condition of the product upon first inspection

Claims submitted without an unboxing video will not be eligible for review.

Once verified, we will carefully assess the concern and provide an appropriate resolution.

 

Final Note

NAMAÉ pieces are designed to be worn with intention. We encourage you to review product details and sizing carefully before completing your purchase.